With our Love-It-or-Leave-It Guarantee, you can return an item for FREE if you're not completely satisfied*. Please note that this guarantee only applies to products purchased on urbandecay.dk. Shipment is limited to Denmark.
We do not exchange products but you will get full refund of initial order if delay is respected.
Please note that although we have tried to represent our shades as accurately as possible, the actual colors you see will depend on your monitor.
SIMPLE & FREE RETURNS
UNDER 14 DAYS
If you’re not happy with an item you purchased, you have up to 14 days (excluding the day you received the product) to return it. All returns are credited in the original form of payment.
OVER 14 DAYS
Returns received more than 14 days after the shipment date will not be processed.
ORDERS THAT INCLUDED A GIFT WITH PURCHASE
If you received a FREE product or FREE gift with your purchase, you must include it with your return shipment in order to be refunded in the original form of payment. But please hold on to any free samples you received in your order—those are yours to keep and enjoy!
For defectives or incorrect items you can return them for reimbursement or contact our .
FREE RETURN PROCESS
To return merchandise please follow these easy steps
Please note we do not accept returns in our physical stores of online orders.
Please fill out the return delivery note and place it inside the return package.
Affix the return prepaid label provided on your packing slip to the outside of the return package.
If the label is lost or unavailable please contact our eCustomer Care service.
You might want to keep a copy of your UPS tracking number for your records.
UPS service allows you to set up a direct free pick up or a drop off. You might find the drop off details in the fallowing link.
Your return shipping via UPS will take 3 to 5 business days to arrive at our facility. Upon receipt, it will be processed within 1 to 2 business days. Depending on your financial institution, it can take 5 to 7 business days to post to your account.