FAQs

Where can I buy Urban Decay?

Urban Decay is available at Urban Decay stores and urbandecay.dk, as well as through our retail partners. Use our store locator to find the location nearest to you!

When is your next promotion?

The best way to hear about the next promotion, special event, or new product rolling out on Urban Decay is to sign up for UD's email newsletter.

What if the product I want is out of stock?

Out of stock items are not available for ordering at this time unless indicated as a presale item, which you can order in advance. Unfortunately, we do not know when more items will become available if they're backordered. We're sorry for any inconvenience this may cause.

Need more help? Feel free to contact us.

Why is my order still processing?

Your order may still show as processing or there may have been a discrepancy in our inventory that has caused a delay in shipment. Keep in mind that sometimes, in rare cases; it can take up to two days for an order to process.

We're sorry for any inconvenience this may have caused.

If you have any further questions or concerns, feel free to contact us.

Remember to have your order number handy and let us know the items you're missing.

How can I track my order?

When you place your order you will receive a shipping confirmation email. You can find your tracking number in that email or through your order history!

If you have any further questions or concerns, feel free to contact us.

My order is missing an item.

We may not have had all of the items in stock when we shipped your package. Your shipping confirmation email should indicate which products might still be outstanding and pending shipment.

If something was not shipped, you will not be charged for it. If you have any further questions or concerns, feel free to contact uss.

Please have your order number handy and let us know the items you're missing.

Can you send samples of your products?

I'm sorry, but at this time we do not send out samples without a purchase. At times, we offer samples as an online gift with purchase or when we launch a new line of featured products. To be included in these future offers, be sure to sign up for our email list by clicking here.

Can I get samples for my blog?

Please provide a direct link to your blog, website or channel, as well as any details you can provide about your site (number of subscribers, page views per month, etc.). Due to a high volume of requests received, please allow up to 4 weeks for a reply. Click here to submit your request.

Is there a limit to the number of orders I can place?

To help ensure that we're selling our products to genuine UD beauty junkies (and not to resellers), we place a limit on the number of orders you can make within 30 days. This also gives more people a chance to purchase popular items before they’re out of stock, especially when it comes to our limited-edition launches.

For more information, feel free to contact us.

How do I make a return?

Please visit the Return page for more details.

Have a different question? Ask here